Last updated: 2026-01-06

Thank you for shopping at Qubuu.my. We value your satisfaction and want to ensure you have the best experience with our products.

If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 7  calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.

• In the original packaging.

• Accompanied by the receipt or proof of purchase.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment (Credit Card/FPX/Bank Transfer). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

3. Non-Returnable Items

Please note that the following items cannot be returned or refunded:

• Sale items (only regular priced items may be refunded).

• Digital goods (e.g., software, e-books) once downloaded/accessed.

• Any other specific exclusions, e.g., perishable goods, personalized items.

4. Shipping Costs

• Customer’s Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

• Defective/Wrong Item: If the return is due to our error (wrong item sent or defective product), Qubuu.my will bear the return shipping costs.

5. Return Address

Please send your returns to:

Qubuu.my, B36, Lorong IM8/33, Taman Mahkota Putra, 25200 Kuantan, Pahang.

6. Contact Us

If you have any questions on how to return your item to us, please contact us at:

• Email: hi@qubuu.my

• Website: qubuu.my